Finding a Repair Facility You Can Trust

How do you find a shop you can trust to service your vehicle – one that will make you feel confident in your choice and provide quality repairs at a fair price? Here are some tips:

• Start with the most obvious. Is the facility neat and clean? Are employees genuinely concerned with your questions and are their answers direct, to the point and reasonable?
• Look at the credentials of the business and the employees who will service your vehicle. Most facilities will post educational certifications or accomplishments and professional business affiliations in their waiting areas. Some affiliations to look for include trade association membership such as Automotive Service Association (ASA), and membership in the Better Business Bureau (BBB). Look for certification or education offered by the National Institute for Automotive Service Excellence (ASE), the Inter Industry Conference on Auto Collision Repair (I-CAR) and the Automotive Management Institute (AMI).
• Ask about the equipment used to diagnose and perform the service. Is it up-to-date and are the technicians educated in the proper use of the equipment?
• Make sure a written estimate is provided prior to letting the business begin the repair. A good rule of thumb is to request approval on any changes to the original estimate that exceeds 10 percent.
• Ask about the shop’s warranty. Most automotive service facilities will warranty their parts and labor either in writing or in shop posted announcements.
• Ask family, friends, and neighbors for their recommendations. Word of mouth referrals are the shop’s best form of advertising.

Spurr Collision Repair and Body Shop

A Repair Facility You Can Put Your Faith In

When your damaged vehicle arrives, we will immediately begin the repair process, including help you make alternate arrangements for your own transportation.

Upon arrival of the initial estimate by your insurance company we take yet another hard look at the damage to your vehicle. The damaged area is disassembled and re-evaluated for hidden damage. Any vehicle that is suspected to have structural or frame damage is measured, and if any additional, hidden damages are found through this in-depth evaluation, the insurance company will be immediately notified and arrangements will be made to return your vehicle to its pre-accident condition.

As work begins on your vehicle, you can be assured that only the best parts, materials, and equipment are used in every aspect of the repair. We use original, manufacturer’s parts, or when deemed necessary by your insurance company, high quality used parts. Our certified technicians use only the highest quality materials available.

Through the PPG MVP Program, we are insuring customer satisfaction through continual process improvement. In addition, we use custom-mixed PPG paints for excellent results in color matching quality.

When you choose Spurr Collision and Body Shop for your body work or collision repair you’re selecting the best. We service all makes and models, foreign and domestic – cars, trucks, vans and SUVs. We offer a unique service in body shop insurance that we call the “HMO of car care”. As a preferred insurance repair facility, we accept all insurances and work with precision-quality digital technology that enables our auto care professionals to save days- sometimes weeks- of your precious time. In addition, we are an approved AAA repair facility. Perhaps even more importantly, we offer a Limited Lifetime Warranty on all body repair workmanship for as long as you own your vehicle.

Learn More About Us Online

Visit our dealership on the web at www.SpurrBrothers.com. Check out our specials, browse for new or pre-owned vehicles, or look for accessories to add to your vehicle while it is being repaired.

We Are Here To Serve You

We can assist you in making arrangements for a temporary vehicle while your repairs are in progress. Conveniently located near our facility, we are proud to recommend Enterprise Rent-a-Car. They can be contacted at (585) 637-0260.

People You Can Trust

Pat Donahue has managed our Collision Repair and Body Shop for over 22 years, and prior to that, was an auto body technician for 7 years. He and our five auto body technicians are all ASE (Automotive Service Excellence) certified and have over 125 years of combined experience.

10 REASONS TO USE SPURR COLLISION AND BODY REPAIR

1. All technicians are ASE certified and GM trained with over 125 years combined experience.
2. Body Shop Manager Pat Donahue has worked for Spurr/ Mulkin for 22 years as manager and 7 years as a technician!!
3. Awarded “Top Shop” among all AAA repair facilities in Monroe County.
4. Consistently among the top three customer satisfaction among Western New York General Motors Dealerships.
5. The only dealership body shop in Western Monroe County!
6. Family operated with an owner available any time to deal with any concerns (Randy Spurr 391-6515, Dan Spurr 391-6512).
7. State of the art equipment for precise body repair.
8. Excellent cycle/ turn-around time to get you back in your car and on the road quickly.
9. Small enough to treat every customer like our only one, but large enough to finish your vehicle on time.
10. We will guarantee your satisfaction as we are a repair facility you can put your faith in!!!